When an unexpected product failure slows operations to a crawl, facilities need a partner they can trust. A partner who will do whatever it takes to deliver a replacement quickly and get operations back to action.
Ferguson Industrial understands the urgency that follows product failures. That is why we’re willing to do whatever it takes to get our customers up and running again. When an oxygen valve failed in a vessel at an open pit mining complex in Arizona, the facility knew we could provide a quality, quickly-sourced solution.
The oxygen valve failure created a critical safety issue for the mining complex. Consequently, operations were forced to slow down. Unfortunately, the customer was unable to provide exact product details for the valve, however, our experts were able to identify the product after viewing a few pictures and some service conditions: a 1″, 300#, stainless steel, full-port, split-body, automated, metal-seated ball valve.
We quickly realized that sourcing and delivering an exact replacement would take 10-12 weeks. Right away, we knew this timeframe was unacceptable for their current rate of operation. That is why our team jumped into action. We worked tirelessly to qualify the customer’s needs and find an alternative valve. As a result, we located an equivalent product from our Approved Manufacturers List. Then we built the valve package and mount tested it at our Valve Automation Center in Chicago.
Our knowledgeable associates, quick response, and project ownership were crucial to reducing lead times, minimizing expensive downtime, and re-establishing a safe operating environment for the mine complex team.
For projects of all sizes, our experienced technicians, cutting-edge automation facilities, extensive inventory and quality assurance program allow us to quickly meet requirements and provide exceptional service.
Our quality program is the greatest value we provide our customers as a trusted supplier. We are dedicated to the safe operation of the industries we serve, knowing that the products we supply are critical to the safe operation of their facilities.
