Failed oxygen valve at mining complex in Arizona

Our experts go above and beyond the call of duty to find the products you need.

When an unexpected product failure slows operations to a crawl, facilities need a partner they
can trust to deliver a replacement quickly and get them back in action. TIME IS MONEY.

Ferguson Industrial understands the urgency that follows product failures, and we’re willing to do whatever it takes to get our customers up and running again. When an oxygen valve failed in a vessel at an open pit mining complex in Arizona, the facility knew we could provide a quality, quickly sourced solution.

The failed valve created a critical safety issue for the mining complex, forcing them into a costly operational slowdown. The customer was unable to provide exact product details for the valve, but our experts were able to identify the product based on a few pictures and some service conditions: a 1″, 300#, stainless steel, full-port, split-body, automated, metal-seated ball valve.

We quickly realized that sourcing and delivering an exact replacement would take 10-12 weeks—an unacceptable timeframe at their current rate of operation.

Our team worked tirelessly to qualify the customer’s needs and find an alternative valve. We were able
to locate an equivalent product from our Approved Manufacturers List, build the valve package, and mount test it at our valve automation center in Chicago.

Within 72 hours, our customer had the entire assembly mounted and operational on site. Our knowledgeable associates, quick response and project ownership were crucial to reducing lead times, minimizing expensive downtime and re-establishing a safe operating environment for the mine complex team.

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Related Past Performance

Your Challenges. Our Connections.

When you partner with Ferguson Industrial, you benefit from all of our partnerships. There’s no obstacle we can’t overcome together.

Complex Problems. Collaborative Solutions.

Comprehensive product knowledge and an unshakable commitment to service lay the framework for swift, dynamic problem solving.

Valve experts discover critical error and delivers out-of-the box solution.

Comprehensive product knowledge and an unshakable commitment to service lay the framework for swift, dynamic problem solving.

Increased reliability, improved safety, and a more efficient facility

We leverage our technical resources and expertise to help our partners maintain safe, operating facilities.

Exceptional service cuts lead time by more than 60 percent

Our quick response and commitment to exceptional service cut lead time by more than 60%, resulting in reduced downtime and millions in customer savings.

Delivering PVF to Ohio Valley fertilizer customer on time and under budget

When it comes to planning and execution, you need a capable partner—one with vast reach and the ability to work with your needs at the local level, one that can provide competitive pricing, industry expertise, reduced lead times and increased cost savings.

A clear path to extended product life and cost savings

When a product weakness becomes so commonplace that failure is expected, it’s time to reassess that product’s role in your facility—especially when repeated problems impact your bottom line. Don’t settle for less than the best.

Identified solution for chemical company saves time and money.

Understanding the gravity of the situation, our product experts immediately began looking for alternatives from our expansive network of manufacturer partnerships. We identified a solution in the form of Trimteck®, a domestic valve manufacturer.

Valve Automation

For projects of all sizes, our experienced technicians, cutting-edge automation facilities, extensive inventory and quality assurance program allow us to quickly meet requirements and provide exceptional service.

Valve Automation

Quality Assurance

Our quality program is the greatest value we provide our customers as a trusted supplier. We are dedicated to the safe operation of the industries we serve, knowing that the products we supply are critical to the safe operation of their facilities.

Quality Assurance

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