Your bottom line depends on the predictability, safe performance, and service longevity of the products used in your operations. Ferguson Industrial’s quality program is the greatest value we provide our customers as a trusted supplier. We are dedicated to the safe operation of the industries we serve, knowing that the products we supply are critical to the safe operation of their facilities.
Through our distinguished quality program, we serve as a true partner to our customers, committed to their success, by providing high-quality products and services. Our quality program is built on the following principles:
We are focused on building strong relationships and understanding the complexities that challenge our customers. Our knowledgeable team delivers superior customer service with a consistent experience our customers can depend on.
Our customers depend on our ability to provide products that perform as expected, which is why we go to great lengths to confirm our suppliers can consistently provide products that meet applicable standards.
With our Approved Manufacturer List (AML), customers know they can trust our qualified suppliers to provide products that not only conform to industry standards but those of Ferguson Industrial as well.
We are committed to getting it right the first time, every time. Our quality processes, implemented throughout our organization, minimize the potential risk of re-work and costly delays, providing our customers with an unrivaled experience.
Many of our industrial locations are certified to the ISO 9001 standard and our Metrology and Material Services (MMS) testing laboratory is certified to the ISO 17025 standard and is ILAC-MRA registered.
Our industry leading quality program helps our customers reduce risk, promote safety, increase product reliability, enhance performance and realize cost savings. We do this by integrating the following components:
Qualifying our suppliers is one of the founding principles of our quality program and helps reduce risk, increase product reliability and enhance performance in every aspect of our business. We require manufacturers and suppliers to demonstrate their ability to consistently provide products that meet applicable standards.
Our rigorous supplier qualification enables us to maintain a detailed list of approved manufacturers, manufacturing sites and specific products from qualified suppliers around the world. Our AML is continually reviewed, evaluated and updated, enabling us to promote safe, reliable and conforming products, support multiple industry applications and leverage diverse sourcing options.
Developing knowledgeable and quality focused associates strengthens our ability to partner with our customers, offering detailed product knowledge, problem solving solutions and cost-savings opportunities. Our associates receive comprehensive new hire training and participate in continuing education opportunities to further enhance their skill sets and maintain cutting-edge industry knowledge.
Implementing quality processes throughout our organization minimizes the potential risk of re-work and costly delays that could impact our customers. Maintaining a consistent focus on quality allows us to continuously evaluate our processes for improvement so we can continue to provide high-quality products and services to our customers.
Ferguson Industrial is supported by an effective and well-established quality management system. Many of our industrial locations are certified to the ISO 9001 standard and our Metrology and Material Services (MMS) testing laboratory is certified to the ISO 17025 standard and is ILAC-MRA registered.
These independent third-party validations provide added assurance that we are:
This manual is used to familiarize our associates, customers or interested parties with the controls that have been implemented and to assure them that the integrity of our QMS is maintained and focused on meeting its intended outcomes.
