Your bottom line depends on the predictability, safe performance, and service longevity of the products used in your operations. Ferguson Industrial’s quality management system is the greatest value we provide our customers as a trusted supplier. We dedicate our efforts to the safe operation of the industries we serve because we understand the products we supply are critical to the safe operation of each facility.
Through our distinguished quality program, we are true partners to our customers. Furthermore, we commit to their success by providing high-quality products and services. Our quality program is built on the following principles:
We build strong relationships and understand the complexities that challenge our customers. Our knowledgeable team delivers superior customer service and a consistent experience they can depend on.
Our customers depend on our ability to stock products that perform as expected, which is why we go to great lengths to confirm our suppliers consistently provide products that meet applicable standards.
With our Approved Manufacturer List (AML), customers trust our qualified suppliers not only to conform to industry standards but those of Ferguson Industrial as well.
We get it right the first time. Our quality management system minimizes the potential risk of re-work and costly delays. As a result, our customers have an unrivaled experience.
Many of our industrial locations are certified to the ISO 9001 standard. Furthermore, our Metrology and Material Services (MMS) testing laboratory is certified to the ISO 17025 standard and is ILAC-MRA registered.
Our industry-leading quality program helps our customers reduce risk, promote safety, increase product reliability, enhance performance, and realize cost savings. We do this by integrating the following components:
Qualifying our suppliers is one of the founding principles of our quality program. As a result, it reduces risk, increases product reliability, and enhances performance in every aspect of our business. We require manufacturers and suppliers to demonstrate their ability to consistently supply products that meet applicable standards.
Our rigorous supplier qualification enables us to maintain a detailed list of approved manufacturers, manufacturing sites, and specific products from qualified suppliers around the world. We continually review, evaluate, and update our AML. As a result, we confidently promote safe, reliable, and conforming products, support multiple industry applications, and leverage diverse sourcing options.
Developing knowledgeable and quality-focused associates strengthens our ability to partner with our customers, furthermore offering detailed product knowledge, problem-solving solutions, and cost-saving opportunities. Our associates receive comprehensive new hire training and participate in continuing education to further enhance their skill sets and maintain cutting-edge industry knowledge.
Implementing quality processes throughout our organization minimizes the potential risk of re-work and costly delays that consequently impact our customers. Maintaining a consistent focus on quality allows us to continuously evaluate our processes for improvement in order to continue to provide high-quality products and services to our customers.
Ferguson Industrial is supported by an effective and well-established quality management system. Many of our industrial locations are certified to the ISO 9001 standard. Furthermore, our Metrology and Material Services (MMS) testing laboratory is certified to the ISO 17025 standard and is ILAC-MRA registered.
These independent third-party validations provide assurance that we:
We use this manual to familiarize our associates, customers, or interested parties with the controls we set to uphold our high standards. In addition, this manual assures we maintain the integrity of our QMS.
