Exceptional Service Cuts Lead Time By More Than 60 Percent

Our quick response and commitment to exceptional service cut lead time by more than 60%, resulting in reduced downtime and millions in customer savings.

An industrial plant that is up and running quickly after Ferguson sourced industrial products fast.
Customer:
Power generation company

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When an unfortunate situation becomes a dire one, it helps to have a reliable partner on speed dial who can source industrial products fast. Especially a team that’s up for a challenge.

A power generation company suffering from issues with an HRSG boiler tube needed a replacement. Due to the tube’s requirements and specifications, the company was having a difficult time sourcing it on their own. Fortunately, as a result of being in the industry for decades and building strong relationships with our suppliers, sourcing hard-to-find products is one of Ferguson Industrial’s specialties. Unfortunately, shortly after contacting us, the tube ruptured. This forced a shutdown in one of the plant’s four boilers.

We Help All Of Our Customers Source Industrial Products Fast

Previously, the company had benefited from Ferguson Industrial’s agile solutions in both emergencies and routine matters. So, when disaster struck, they hit their speed dial, knowing we could help source industrial products fast.

As usual, our support team jumped into action and responded immediately. Within 24 hours we sourced, acquired, and delivered the HRSG boiler tube.

With our assistance, the downed boiler was operating at normal capacity within 36 hours of the initial failure. As a result, our customer saved millions of dollars in potential lost power generation and revenue.

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