Exceptional Service Cuts Lead Time By More Than 60 Percent

Our quick response and commitment to exceptional service cut lead time by more than 60%, resulting in reduced downtime and millions in customer savings.

When an unfortunate situation becomes a dire one, it helps to have a reliable partner on speed dial. Especially one who’s up for a challenge.

A power generation company suffering from issues with an HRSG boiler tube needed a replacement. Due to the tube’s requirements and specifications, the company was having a difficult time sourcing it on their own. Fortunately, as a result of being in the industry for decades and building strong relationships with our suppliers, sourcing hard-to-find products is one of Ferguson Industrial’s specialties. Unfortunately, shortly after contacting us, the tube ruptured. This forced a shutdown in one of the plant’s four boilers.

We’re Here For All Our Customers

Previously, the company had benefited from Ferguson Industrial’s agile solutions in both emergencies and routine matters. So, when disaster struck, they hit their speed dial.

As usual, our support team jumped into action and responded immediately. Within 24 hours we sourced, acquired, and delivered the HRSG boiler tube.

With our assistance, the downed boiler was operating at normal capacity within 36 hours of the initial failure. As a result, our customer saved millions of dollars in potential lost power generation and revenue.

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“Ferguson Industrial was able to deliver this critical HRSG tube in less than 24 hours allowing us to not skip a beat…. I am deeply impressed and grateful at the lengths [the] team went to help us out.”

Related Past Performance

Oil and Gas Equipment Manufacturer Supply Integration

Our Automated Supply Program (ASP)—an advanced, indirect material supply chain software—and our proven processes to control their MRO indirect spending reduced the total cost of ownership by 24.2% in the first year post-integration.

Chemical Scrubber Piping Replacement

Expert technical assessment, material selection, and supply of PP-RCT at a quartz processing facility in North Carolina

Quartz Processing Plant Compressed Air Piping System

Providing a North Carolina quartz processing plant with contaminant-free air with a lifecycle many times greater than steel pipe—ultimately saving the plant thousands in maintenance, repair, and replacement costs.

Refinery Limitorque Actuator Refurbishment

Maintaining close partnerships and our team’s willingness to go the extra mile helped us realize significant costs and got the plant back to running.

Providing Products and Technical Support for Clemens Food Group

Cost effective products with an increased operational efficiency due to less downtime for repair.

Your Challenges. Our Connections.

When you partner with Ferguson Industrial, you benefit from our quick response and all of our partnerships. There’s no obstacle we can’t overcome together.

Complex Problems. Collaborative Solutions.

Comprehensive product knowledge and an unshakable commitment to service lay the framework for swift, dynamic problem-solving. From control valve repair to complex and collaborative solutions, Ferguson Industrial is a relentless partner.

Industrial Valve Experts Discover Critical Error in Automated Isolation Valve Installation

When a customer experiences failure with a brand-new automated isolation valve, Ferguson Industrial troubleshoots the issue and provides a step-by-step fix.

PVF Products

We maintain industry leading inventory of both commodity and specific application valves in a variety of sizes, materials and pressure classes. Ferguson Industrial supplies quality products from quality manufacturers.

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Quality Assurance

Our quality program is the greatest value we provide our customers as a trusted supplier. We are dedicated to the safe operation of the industries we serve, knowing that the products we supply are critical to the safe operation of their facilities.

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