Valve experts discover critical error and delivers out-of-the box solution.

Comprehensive product knowledge and an unshakable commitment to service lay the framework for swift, dynamic problem solving.

Part of the purchasing process is an implicit contract— a customer buys products from their supplier with the understanding that the products will work at or above expectations. When the products fail to meet this standard, a true supply partner will go out of their way to resolve the matter.

After we supplied four 10-inch automated isolation valves to an oil and gas pipeline storage company, the company soon discovered that all four valves were not achieving their complete open and closed positions as the control logic had designated.

Our valve experts conducted an on-site visit to troubleshoot the valves. After careful inspection, we discovered that a critical sticker had been left off the gear operators that indicated a very specific procedure for operation of the gear operators to avoid catastrophic failure. Without these stickers, the customer had accidentally caused a failure, shutting down the
normal valve and actuator operation.

Due to the pandemic, we couldn’t send a team to change out the failed gear operators ourselves. Instead, we arranged for new gear operators to be delivered at no charge and produced a video demonstrating the proper installation of the new equipment step by step.

Despite not being able to have our full team on site, the customer was able to complete the changeout successfully with minimal downtime thanks to our team’s out-of-the-box video solution and cooperation from our manufacturing partners.

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Related Past Performance

Refinery Limitorque Actuator Refurbishment

Maintaining close partnerships and our team’s willingness to go the extra mile helped us realize significant costs and got the plant back to running.

Providing Products and Technical Support for Clemens Food Group

Cost effective products with an increased operational efficiency due to less downtime for repair.

Your Challenges. Our Connections.

When you partner with Ferguson Industrial, you benefit from all of our partnerships. There’s no obstacle we can’t overcome together.

Complex Problems. Collaborative Solutions.

Comprehensive product knowledge and an unshakable commitment to service lay the framework for swift, dynamic problem solving.

Increased reliability, improved safety, and a more efficient facility

We leverage our technical resources and expertise to help our partners maintain safe, operating facilities.

Exceptional Service Cuts Lead Time By More Than 60 Percent

Our quick response and commitment to exceptional service cut lead time by more than 60%, resulting in reduced downtime and millions in customer savings.

Delivering PVF to Ohio Valley fertilizer customer on time and under budget

When it comes to planning and execution, you need a capable partner—one with vast reach and the ability to work with your needs at the local level, one that can provide competitive pricing, industry expertise, reduced lead times and increased cost savings.

Failed oxygen valve at mining complex in Arizona

When an unexpected product failure slows operations to a crawl, facilities need a partner they can trust to deliver a replacement quickly and get them back in action. TIME IS MONEY.

Quality Assurance

Our quality program is the greatest value we provide our customers as a trusted supplier. We are dedicated to the safe operation of the industries we serve, knowing that the products we supply are critical to the safe operation of their facilities.

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