Your Challenges. Our Connections.

When you partner with Ferguson Industrial, you benefit from all of our partnerships.

There’s no obstacle we can’t overcome together.

We maintain close, long-standing relationships with our customers. As a result, we know their industrial MRO needs as well as they do. Furthermore, we cultivate strong partnerships with Approved Manufacturers in order to have a quick response and to fulfill those needs with trusted products.

Ferguson Industrial does what it takes for every customer.

A rolling steel mill in southern Indiana got into a jam when an actuator suffering from corrosive wear-and-tear broke down. The break impacted a critical line in a vital area of their operation. As a result, the plant suffered a serious slowdown.

Since we’d collaborated with this customer for two decades, our associate knew exactly which actuator and mounting bracket were required when the call came in. The mounting bracket needed to be customized to fit a 20″ butterfly valve. Through a third-party partnership, we got to work manufacturing the specialized product

Our associate also identified an opportunity to improve performance by implementing a larger actuator. Facing a two-week lead time on the new actuator from the manufacturer, our experts tapped into our extensive partnership network. As a result, we found one locally that shipped the piece much faster.

When the order was fulfilled, Apollo Valves, our Approved Manufacturer partner couldn’t guarantee a delivery window. So we drove to the truck line terminal ourselves to pick it up and hand-deliver it to the customer.

Even with the need for custom manufacturing, our expertise, connections, and willingness to go the extra mile got the steel mill back to full strength in less than two weeks after the initial break.

Contact us to learn more about Ferguson Industrial

“When you treat the customer with respect, go above and beyond, the customer will come back to you for repeat business.”

Steve Adams,
Key Account Sales Representative

Related Past Performance

Refinery Limitorque Actuator Refurbishment

Maintaining close partnerships and our team’s willingness to go the extra mile helped us realize significant costs and got the plant back to running.

Providing Products and Technical Support for Clemens Food Group

Cost effective products with an increased operational efficiency due to less downtime for repair.

Complex Problems. Collaborative Solutions.

Comprehensive product knowledge and an unshakable commitment to service lay the framework for swift, dynamic problem-solving. From control valve repair to complex and collaborative solutions, Ferguson Industrial is a relentless partner.

Industrial Valve Experts Discover Critical Error in Automated Isolation Valve Installation

When a customer experiences failure with a brand-new automated isolation valve, Ferguson Industrial troubleshoots the issue and provides a step-by-step fix.

Lined Pipe Fabrication Offers Food Production Facility A Long-Term Solution in Short Order

Ferguson Industrial's Lined Pipe Fabrication saves the day at a food & supplement production facility, offering a long-term solution in short order.

Exceptional Service Cuts Lead Time By More Than 60 Percent

Our quick response and commitment to exceptional service cut lead time by more than 60%, resulting in reduced downtime and millions in customer savings.

Industrial PVF Delivery to Ohio Valley fertilizer customer saves time and reduces costs

When it comes to planning and execution, you need a capable partner—one with vast reach and the ability to work with your needs at the local level. One that provides competitive pricing, industry expertise, reduced lead times, increased cost savings, and fast Industrial PVF Delivery.

Failed oxygen valve at mining complex in Arizona

When an unexpected oxygen valve failure slows operations to a crawl, an Arizona mining complex needed a trusted partner to deliver a replacement quickly. TIME IS MONEY.

Quality Assurance

Our quality program is the greatest value we provide our customers as a trusted supplier. We are dedicated to the safe operation of the industries we serve, knowing that the products we supply are critical to the safe operation of their facilities.

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