Your Challenges. Our Connections.

When you partner with Ferguson Industrial, you benefit from all of our partnerships.

There’s no obstacle we can’t overcome together.

We maintain close, long-standing relationships with our customers so we know their industrial MRO needs as well as they do. And we cultivate strong partnerships with Approved Manufacturers to be able to fulfill those needs quickly and with products our customers can trust.

A rolling steel mill in southern Indiana got into a jam when an actuator suffering from corrosive wear-and-tear broke down. The break affected a critical line in a vital area of their operation, so downtime meant a serious slowdown.

Since we’d collaborated with this particular customer for two decades, our associate knew exactly which actuator and mounting bracket they would need when the call came in. The mounting bracket required a customized solution for a 20″ butterfly valve, and we were able to manufacture the specialized product through a third-party partnership.

Our associate also identified an opportunity to improve performance by implementing a larger actuator. Facing a two-week lead time on the new actuator from the manufacturer, our associate tapped into our extensive partnership network to find one locally that could ship much faster.

When the order was fulfilled, Apollo Valves, our Approved Manufacturer partner couldn’t guarantee a delivery window, so our associate drove two hours to the truck line terminal to pick it up and hand-deliver it to the customer.

Even with the need for custom manufacturing, our expertise, connections and willingness to go the extra mile for our customers got the steel mill back to full strength less than two weeks after the initial break.

Contact us to learn more about Ferguson Industrial

“When you treat the customer with respect, go above and beyond, the customer will come back to you for repeat business.”

Steve Adams,
Key Account Sales Representative

Related Past Performance

Complex Problems. Collaborative Solutions.

Comprehensive product knowledge and an unshakable commitment to service lay the framework for swift, dynamic problem solving.

Valve experts discover critical error and delivers out-of-the box solution.

Comprehensive product knowledge and an unshakable commitment to service lay the framework for swift, dynamic problem solving.

Increased reliability, improved safety, and a more efficient facility

We leverage our technical resources and expertise to help our partners maintain safe, operating facilities.

Exceptional service cuts lead time by more than 60 percent

Our quick response and commitment to exceptional service cut lead time by more than 60%, resulting in reduced downtime and millions in customer savings.

Delivering PVF to Ohio Valley fertilizer customer on time and under budget

When it comes to planning and execution, you need a capable partner—one with vast reach and the ability to work with your needs at the local level, one that can provide competitive pricing, industry expertise, reduced lead times and increased cost savings.

Failed oxygen valve at mining complex in Arizona

When an unexpected product failure slows operations to a crawl, facilities need a partner they can trust to deliver a replacement quickly and get them back in action. TIME IS MONEY.

A clear path to extended product life and cost savings

When a product weakness becomes so commonplace that failure is expected, it’s time to reassess that product’s role in your facility—especially when repeated problems impact your bottom line. Don’t settle for less than the best.

Identified solution for chemical company saves time and money.

Understanding the gravity of the situation, our product experts immediately began looking for alternatives from our expansive network of manufacturer partnerships. We identified a solution in the form of Trimteck®, a domestic valve manufacturer.

Quality Assurance

Our quality program is the greatest value we provide our customers as a trusted supplier. We are dedicated to the safe operation of the industries we serve, knowing that the products we supply are critical to the safe operation of their facilities.

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