There’s no obstacle we can’t overcome together.
We maintain close, long-standing relationships with our customers. As a result, we know their industrial MRO needs as well as they do. Furthermore, we cultivate strong partnerships with Approved Manufacturers in order to have a quick response and to fulfill those needs with trusted products.
A rolling steel mill in southern Indiana got into a jam when an actuator suffering from corrosive wear-and-tear broke down. The break impacted a critical line in a vital area of their operation. As a result, the plant suffered a serious slowdown.
Since we’d collaborated with this customer for two decades, our associate knew exactly which actuator and mounting bracket were required when the call came in. The mounting bracket needed to be customized to fit a 20″ butterfly valve. Through a third-party partnership, we got to work manufacturing the specialized product
Our associate also identified an opportunity to improve performance by implementing a larger actuator. Facing a two-week lead time on the new actuator from the manufacturer, our experts tapped into our extensive partnership network. As a result, we found one locally that shipped the piece much faster.
When the order was fulfilled, Apollo Valves, our Approved Manufacturer partner couldn’t guarantee a delivery window. So we drove to the truck line terminal ourselves to pick it up and hand-deliver it to the customer.
Even with the need for custom manufacturing, our expertise, connections, and willingness to go the extra mile got the steel mill back to full strength in less than two weeks after the initial break.
“When you treat the customer with respect, go above and beyond, the customer will come back to you for repeat business.”
Steve Adams,
Key Account Sales Representative
Our quality program is the greatest value we provide our customers as a trusted supplier. We are dedicated to the safe operation of the industries we serve, knowing that the products we supply are critical to the safe operation of their facilities.
