Your Challenges. Our Connections.

When you partner with Ferguson Industrial, you benefit from all of our partnerships.

There’s no obstacle we can’t overcome together.

We maintain close, long-standing relationships with our customers. As a result, we know their industrial MRO needs as well as they do. Furthermore, we cultivate strong partnerships with Approved Manufacturers in order to have a quick response and to fulfill those needs with trusted products.

Ferguson Industrial does what it takes for every customer.

A rolling steel mill in southern Indiana got into a jam when an actuator suffering from corrosive wear-and-tear broke down. The break impacted a critical line in a vital area of their operation. As a result, the plant suffered a serious slowdown.

Since we’d collaborated with this customer for two decades, our associate knew exactly which actuator and mounting bracket were required when the call came in. The mounting bracket needed to be customized to fit a 20″ butterfly valve. Through a third-party partnership, we got to work manufacturing the specialized product

Our associate also identified an opportunity to improve performance by implementing a larger actuator. Facing a two-week lead time on the new actuator from the manufacturer, our experts tapped into our extensive partnership network. As a result, we found one locally that shipped the piece much faster.

When the order was fulfilled, Apollo Valves, our Approved Manufacturer partner couldn’t guarantee a delivery window. So we drove to the truck line terminal ourselves to pick it up and hand-deliver it to the customer.

Even with the need for custom manufacturing, our expertise, connections, and willingness to go the extra mile got the steel mill back to full strength in less than two weeks after the initial break.

Contact us to learn more about Ferguson Industrial

“When you treat the customer with respect, go above and beyond, the customer will come back to you for repeat business.”

Steve Adams,
Key Account Sales Representative

Related Past Performance

Oil and Gas Equipment Manufacturer Supply Integration

Our Automated Supply Program (ASP)—an advanced, indirect material supply chain software—and our proven processes to control their MRO indirect spending reduced the total cost of ownership by 24.2% in the first year post-integration.

Chemical Scrubber Piping Replacement

Expert technical assessment, material selection, and supply of PP-RCT at a quartz processing facility in North Carolina

Quartz Processing Plant Compressed Air Piping System

Providing a North Carolina quartz processing plant with contaminant-free air with a lifecycle many times greater than steel pipe—ultimately saving the plant thousands in maintenance, repair, and replacement costs.

Refinery Limitorque Actuator Refurbishment

Maintaining close partnerships and our team’s willingness to go the extra mile helped us realize significant costs and got the plant back to running.

Providing Products and Technical Support for Clemens Food Group

Cost effective products with an increased operational efficiency due to less downtime for repair.

Complex Problems. Collaborative Solutions.

Comprehensive product knowledge and an unshakable commitment to service lay the framework for swift, dynamic problem-solving. From control valve repair to complex and collaborative solutions, Ferguson Industrial is a relentless partner.

Industrial Valve Experts Discover Critical Error in Automated Isolation Valve Installation

When a customer experiences failure with a brand-new automated isolation valve, Ferguson Industrial troubleshoots the issue and provides a step-by-step fix.

Lined Pipe Fabrication Offers Food Production Facility A Long-Term Solution in Short Order

Ferguson Industrial's Lined Pipe Fabrication saves the day at a food & supplement production facility, offering a long-term solution in short order.

Quality Assurance

Our quality program is the greatest value we provide our customers as a trusted supplier. We are dedicated to the safe operation of the industries we serve, knowing that the products we supply are critical to the safe operation of their facilities.

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