“I like the teamwork in Ferguson, not only in our branch but with other automation offices. We collaborate, support, and help each other solve problems.”
Imagine beginning a new job the day the government shut down for COVID-19. Heidi did! At that time she was working for Rencor, which was acquired by Ferguson. Her transition happened on that milestone day of the pandemic, making it even more memorable, to say the least! Today, almost 4 years later, she’s proud to be a product specialist focused primarily on sales in a branch specializing in valve automation — the only branch in the Northeast with an automation shop.
Heidi actually got her start in valve automation nearly 25 years ago. She first worked for a chemical plant where she bought automated valve assemblies, so, interestingly, she worked on the opposite side of the table from where she sits today. She then spent 15 years with Rencor, in essentially the same role she has now at Ferguson. That deep background and experience really help her put together the specialized in-depth sales she’s responsible for every day, like helping a customer put a pneumatic actuator on a valve and then adding a positioner or another type of instrumentation. It’s rare her sales are simply a single item.
Heidi also takes pride in sharing her expertise with others. Because they’re a specialty branch, other branches often ask them for assistance. Heidi is always willing to help. “It makes me feel good to help others do a better job at their own jobs,” she says. Heidi is genuinely energized by working with, helping, and collaborating with others, including customers as well as her Ferguson colleagues in her branch and around the company. “I like to help people and help them solve their problems,” she says. “When I can help solve something, and I can finish it, that gives me a real sense of accomplishment. That’s what motivates me to wake up and go to work every day — that and coffee!”
Heidi’s advice to someone starting out in the business is to learn. “Learn by listening to everyone, whether that’s someone in the warehouse, your coworker, your boss, everyone. Ask questions about everything — and listen to the answers,” she says. “Seek out information. When you’re new, there’s nothing wrong with not knowing. Just ask!” And Heidi is certainly one of those people who’s happy to answer.
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